Lost Connections to Office Add-In on Mac OS

Problem: The paired app complains about a lost connection to the Office Add-In on Mac OS.
Error message: Can’t send barcode data to a Microsoft Office document. Please connect this app with Microsoft Office.

Solution 1: Deactivate computer sleep mode in the system settings under Energy Saver on Mac OS.
Solution 2: Re-pair the Scan-IT to Office App with the Scan-IT to Office Add-In. Contact support@tec-it.com in case of recurring problems.

Scanned Data is Inserted in a Single Cell

Problem: In Microsoft Excel 2013, the captured data is inserted in the same cell.

Solution: You need to use Microsoft Excel 2016 or Excel Online.

Scanned Image is Not Displayed in the Office Application

Problem: The scanned Image will not be transferred to the Office document.
Error Message: Oops, unfortunately image support is not available in this Office application. Check out the FAQ for details.

Solution: Image support is available for the following Office applications:

  • Microsoft Word/Excel for Windows (2016 or later)
  • Microsoft Word/Excel for Mac (15.20 or later)
  • Microsoft Word Online

Disable DOM Storage Error Message

DOM Storage Error Message

Problem: The Scan-It to Office Add-In shows a DOM storage error message.

Solution: Make sure that Enable DOM Storage is checked in the Internet Options under Advanced - Security.

Enable JavaScript for Scan-IT to Office

Enable JavaScript for Scan-IT to Office

Problem: You want to enable JavaScript for Scan-IT to Office.

Solution: To enable JavaScript for Scan-IT to Office, set Active Scripting to Enable under Security - Custom - Custom level in your Internet Options.