Lost Connections to Office Add-In on Mac OS

Problem: The paired app complains about a lost connection to the Office Add-In on Mac OS.
Error message: Can’t send barcode data to a Microsoft Office document. Please connect this app with Microsoft Office.

Solution 1: Deactivate computer sleep mode in the system settings under Energy Saver on Mac OS.
Solution 2: Re-pair the Scan-IT to Office App with the Scan-IT to Office Add-In. Contact support@tec-it.com in case of recurring problems.

Automatic Append Carriage Return (Enter) in Excel

Problem: Barcodes are scanned into a single cell.

Solution: You need to use Microsoft Office 2016 to facilitate control characters like Enter or Tab. Earlier Microsoft Office versions ignore these special characters.