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Scan-IT to Office FAQ

Smart Database Connector: Configuration Page Is Empty

Smart Database Connector: Configuration Page Is Empty

You encounter the following problem: The configuration page (http://localhost:33333) of the Smart Database Connector is empty. The service is running (check Task Manager) but the event log shows an error like Category: Microsoft.AspNetCore.Server.Kestrel - System.IO.FileNotFoundException: File name: 'Microsoft.AspNetCore.Diagnostics.Abstractions' when you perform a restart of the service.

The reason for this problem is that the temporary .NET Core execution folder has been corrupted. This comes from a bug in .NET Core from Microsoft (fix is planned in Nov-2020).

Solution:

Delete the shadow copy of the service so that it will be recreated automatically with all DLLs needed.

  1. Stop the Smart Data Base Connector Service in Task Manager.
  2. Locate the folder: C:\Windows\Temp\.net\Scan-IT to Office Tools - Smart Database Connector\
  3. There is a sub folder like xngvhz1s.an0 (name is individual) ⇒ Delete this folder!
  4. Start the Smart Database Connector Service again.

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