Scanner Keyboard FAQ
OCR Scanner Won’t Start – Error: 'Failure, try again in a few minutes'
OCR Scanner Won’t Start – Error: 'Failure, try again in a few minutes'
Launching the OCR scanner results in the following error message 'Failure, try again in a few minutes. If the problem persists contact support@tec-it.com'.
The error message 'Failure, try again in a few minutes' means that the OCR library is trying to download the text detection module from the Web. Ways to fix it:
- Make sure your internet connection is active.
- Wait for some time to check if the module can be loaded. Please don’t stop the app while waiting.
- Clear the data of the Google Play Services App. Here you can find the “How-To” steps (taken from the Google Play Help page):
- 1. Open the Settings of your Android device.
- 2. Tap Apps & notifications.
- 3. Open Google Play Services. If you don't see it in the list, tap See all apps first and then select Google Play Services.
- 4. Tap Storage 🡒 Clear cache.
- 5. Open the Google Play Store app.
- 6. Wait for 5 minutes, then try your download again.
