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FAQ: TBarCode Office Installation

Application Error in Word or Excel

Application Error in Word or Excel

Problems caused by the ActiveX Control (V10)

When you insert a barcode from the TBarCode Office 10 Panel your Word or Excel instance stops working. In the Event Log (run eventvwr on command line) you see an APPCRASH event with error code 0xC0000005 in the module MSVCR90.dll. This problem may occur after you have updated to Windows Version 10 (Version 1709).

When you open a document, which contains a bar code control your Word or Excel instance stops working. This problem occurs after you have updated to Windows Version 10 (Version 1803).

Replace ActiveX Controls with EMF Barcodes

Starting with version 10.9 of the add-in you can replace the barcode controls in your document with EMF pictures. This improves the program stability. For an easy upgrade of your documents to EMF barcodes you can use the conversion wizard (see add-in options).

This would be the preferred solution. If you cannot change to EMF bar codes, the alternative workaround would be to use the compatibility troubleshooter (see below).

Program Compatibility Troubleshooter

Run the Compatibility Troubleshooter (see links below) and enable Windows 7 or Windows 8 compatibility mode for the faulting Office application (Excel or Word).

In addition:

  • Make sure you have the latest Office service packs for your Office version installed.
  • Make sure you use the latest VSTO version and .NET version available.

Incompatible Plugins

Please verify if you have installed other third party plugins, which may interfere with the TBarCode/Office add-in. We received customer reports about issues with the Dymo® Label printer plugin, the Showcase Query Add-In, the Autodesk® Inventor® and Adobe® PDFMaker (when installed in parallel).

Roaming User Profiles

There were problems reported with Roaming User Profiles (e. g. you see "Faulting module name: KERNELBASE.dll" in the event log). According to Microsoft, ClickOnce based VSTO add-ins are not supported with roaming user profiles.

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