FAQs About Updates (New Software Versions)

Free Update Within the Same Main Version

An update within the same main version of the software is totally free of charge. Example: If you want to update TFORMer Designer from 8.0 to 8.1 this is an update within the same main version (V8). In this case your license key will remain valid. All you have to do is to download and install the new setup file.

Deadline for Free Updates (Grace Period)

If you purchased a software license and TEC-IT published a new main version within the next 45 days from date of purchase, then you are entitled to a free update.

Free updates for annual subscriptions and maintenance contracts

Upgrades to a new major version are free during the subscription period or with an active maintenance contract. However, a new license key is required when switching to a new major version.

Ordering an Update

Please contact our sales team and request a quote for the update. You will then receive a special link where you can order your update online with the special discount for updates.

Service Contract

We offer you the possibility to order a service contract. This contract lasts for 12 months. During this time you will benefit from the following advantages:

• Guaranteed response times for support requests
• Updates within the maintenance time are always free

Compatibility

If it is technically possible new software versions are compatible with the previous versions.

A note for developers: With new major product versions usually an improved programming interface is available. Therefore you might be forced to adapt your applications when updating to a new main version (e.g. when updating software components like TBarCode or TFORMer SDK).